Question 1

What types of leather products do you offer?

Accepted Answer

At Old Ways Leather, we offer a wide range of leather products including backpacks, sling bags, purses, journals, and accessory items. Our goal is to create items that bring a little bit of magic and fantasy into your everyday life.

Question 2

Can you make me a _______? (Wallet, belt, vest, etc.)

Accepted Answer

If you are interested in custom work, please contact us directly via the form on our homepage. While our shop is not able to fill every request for custom work, we may be able to put you in contact with an artist who can!

Question 3

Why choose leatherwork as a craft?

Accepted Answer

Leatherwork is a timeless craft that allows for the creation of durable and unique products. It offers a sense of tradition, craftsmanship, and individuality that resonates with many people seeking quality and style.

Question 4

What is the typical turnaround time for custom leather products?

Accepted Answer

Custom orders are taken on a first-come-first-served basis, and turnaround time can vary greatly based on the complexity of your request. If you have a specific project in mind, please contact us for more information. If you need something now, check out our selection of ready to ship items in the Shop!

Question 5

What is your policy on returns and handling issues with leather products?

Accepted Answer

At Old Ways Leather, we strive to ensure customer satisfaction. Our return policy allows for 14 days for returns or exchanges. In case of any issues with your leather product, please reach out to our customer support team for assistance. See our Shipping & Returns page for full policy details.

Question 6

My item has a mark or blemish. Can I return it?

Accepted Answer

Leather is a natural material and will vary from hide to hide. This adds to the unique nature of every piece we craft. To minimize waste, we try to use every piece of every hide, but sometimes that means including range marks, bug bites, scars, and even full brands in the case of larger pieces.

We believe these marks add to the character of the piece and pay homage to the life that was lived to create the material we use, and we've cultivated a rustic aesthetic in our work that fits this belief.

Check our Shipping and Returns section for full return policy details, but we ask that you consider the look and aesthetic of the piece before reaching out about returns.

FAQ

Frequently asked questions